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Accessibility statement

Explaining how we try to make this website accessible to all.

We want as many people as possible to be able to use this website. This means you should be able to:

  • change colours, contrast levels and fonts using browser functionality
  • zoom in up to 400 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We also try to make the website text as simple as possible to understand.

If you have a disability, search AbilityNet for 'how to' guides to make your device easier to use.

How accessible this website is

We know from several accessibility reports that parts of this website are not fully accessible.


Many of our PDFs are not fully accessible to screen reader software. Some of these PDFs are required to access a service.

Other parts of the website that are not fully accessible

These include:

  • some online forms that are not easy for screen readers to navigate
  • some links and images that are not self-explanatory to screen reader users
  • our online survey tool, which is not announced by screen readers and difficult to use with other assistive technology
  • links to websites or software that we do not own or manage and so cannot guarantee their accessibility

We are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.

Feedback and contact information

We are always looking to improve the accessibility of this website. Let us know if you have an accessibility query including:

  • issues with accessing information or using this website
  • an accessibility problem not listed on this statement
  • any positive feedback about this website's accessibility

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 on (the 'accessibility regulations').